PRP Seats Refund Policy
Return an item for a refund
If you are not 100% satisfied with your purchase, you can return any non-customized item and get a full refund or exchange the product for another one.
Here are a few things to keep in mind:
- You can return a product for up to 30 days from the date you purchased it.
- Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Custom items can only be returned due to defects or manufacturing issues.
Some items are not eligible to be returned, including:
- Custom orders including, but not limited to, seats, window nets, storage, tie-downs, and harnesses
- Gift cards
- Clearance or “final sale” items
Partial refunds may be granted at PRP’s sole discretion in the following situations:
- An item is not in its original condition, is damaged, or missing parts for reasons not due to our error
- An item that is returned more than 30 days after delivery
Late or missing refunds
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- Please keep in mind, after the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.
- If you haven’t received a refund yet:
- Contact your credit card company or bank; it may take some time before your refund is officially posted.
- If you still have not received your refund, please contact us at firstname.lastname@example.org.
How to return an item
- Please contact email@example.com or call 951-894-5104 to initiate the process.
- Once we gather the necessary information, you will receive an RMA (Returned Materials Authorization) form via email. Please print this out and send it with your package.
- Ship your product to: PRP Seats, 43352 Business Park Dr., Temecula, CA, 92590, United States
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- If you have requested a shipping label from us, you will receive it via email. Attach it to the outside of your package.
- Schedule a pickup or drop off at the carrier’s location.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days.
Gifts and Items without a receipt
If you would like to make a return that was a gift or you do not have the receipt for your purchase, we can issue store credit for the retail amount of the item.
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- Any product you return must be in the same condition you received it and in the original packaging.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Exchange or replace an item
We will replace items with the same item if they are defective or damaged. Damages due to shipping carriers cannot be exchanged unless PRP can identify the damage occurred due to poor packaging.
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